Technical Support
Practical assistance for EAS installation, system setup, and day-to-day troubleshooting, helping your retail protection system operate with confidence.
Support that stays close to your project
Installation Guidance
Receive clear guidance on antenna positioning, entrance coverage, tag selection, and the site conditions to prepare before installation begins.
System Setup
Follow practical setup instructions for your EAS equipment, including operating checks and the steps needed to confirm reliable detection performance.
Remote Troubleshooting
When an issue arises, share the relevant installation details and system behavior so our team can guide the next diagnostic steps through online video support.
How technical assistance works
Share project details
Provide the product model, installation setting, and the issue you need help with.
Receive preparation guidance
Review the recommended placement, connections, and required checks before setup.
Complete setup support
Use the installation guide or online video guidance to complete commissioning.
Request follow-up help
Reach out again if further technical review is needed after the system is in use.
Request technical documents for your model
Send your product model, installation location, entrance width, compatible tag or label type, and a description of the issue. For installation support, include photographs of the equipment and connections.
Ask our team for the specifications, compatibility information and installation documents applicable to your selected model.
Request technical information