Frequently Asked Questions

SOY (Acoustic Magnetic) technology is the preferred choice for apparel retailers. It offers a longer detection range, lower false alarm rates, and stronger anti-interference performance than RF systems. These qualities make AM particularly reliable in high-value merchandise environments where stability and accuracy are important.

The effective detection range between two gates is typically 1.5 to 2 meters. The required quantity depends on your store entrance width. For wider entrances or a custom layout, contact our experts for a tailored recommendation.

We offer a 2-year warranty on all products. Within this period, any non-human-induced malfunction is covered, and the main board will be replaced free of charge.

Yes. We provide detailed installation and setup guides. If you encounter an issue during installation, we can also provide online video guidance to walk you through the process step by step.

No. AM and RFID systems use different technologies and are not compatible. If you expect to need inventory-management functionality in the future, we recommend starting with an RFID-based EAS system, which combines anti-theft protection and stock tracking.

Absolutely. As a fully integrated manufacturer handling R&D, production, and sales in-house, we offer both OEM and ODM services. Products can be tailored to your brand, design, or functional requirements.

For small-batch orders, shipment is arranged on the next business day after order confirmation. Delivery to Europe and the US usually takes 1 to 2 weeks. Large-volume order schedules can be agreed according to quantity and production capacity.